IT Service Management is basically the activities which are done by an organization to plan, design, deliver, manage and optimize information technologies provided to clients. These processes involve planning and design of networks, servers, workstations, storage devices and network applications. It also involves the creation of a business case, designing of business solutions, testing of the implemented solutions and maintenance. The IT Service Management consists of the deployment of IT resources in business areas, maintenance of these IT resources and business continuity planning.
IT Service can provide many advantages. These include reduced costs, better quality of IT output, ability to meet client's expectations, ability to implement new technologies and ability to provide a consistent IT environment. IT Service can be divided into two major aspects; hardware support and software support. Both of these aspects are interrelated and depend upon the other. To discover more on these two major aspects in IT service get a company that will offer a comprehensive range of services.
Based upon the above it can be concluded that IT Service can be divided into two categories. One of the categories is done by the service providers and the other is done by the administrators of the organization. The service providers focus on technical aspects of IT infrastructure while the administrators focus on the economic, networking, security, recovery and scalability aspects. In order to achieve best practice framework, the first step is to chalk out a plan of action and the second step is to follow the plan. This two step process is however not possible for every organization, as they have very different requirements.
Since IT service providers are not part of the management system of a company, it is not possible for them to identify the important IT processes and their corresponding business impact on the business activities. This means that they cannot measure the efficiency levels of these processes. However, there are several ways of collecting relevant data and analyzing these data. View here in order to achieve best practice framework on delivering IT services.
These data can be used by the management to analyze the existing IT processes and identify the areas, where continuous improvement should be made. Since IT service management frameworks are continuously evolving, the administrators must continue to evaluate these processes and identify areas for continuous improvement. Continuous improvement requires considerable investment in time and resources of the service providers. The constant need for monitoring the efficiency of these IT processes has led many companies to outsource these tasks to third party service providers who provide them with experts on change management approaches.
It is a proven fact that most companies can make substantial savings if they adopt change management approaches. However, implementing these strategies can be quite daunting. Continuous evaluation of the existing processes, on an ongoing basis is necessary in order to maintain customer satisfaction. This is where these management frameworks come in handy. IT service management frameworks enable organizations to make continuous improvements in their IT infrastructure and also improve customer satisfaction. You may need to check out this article:https://en.wikipedia.org/wiki/E-services to get more info on the topic
